The terms that govern your use of Norr AI's services and tools.
These Terms of Service ("Terms") govern your access to and use of services provided by Norr AI LLC ("Norr AI," "we," "us," or "our"), including our website at norrai.co, our tools at tools.norrai.co, and any automation workflows we build or operate on your behalf.
By engaging Norr AI's services, submitting information through our forms, or signing a service agreement, you agree to these Terms. If you are using our services on behalf of a business, you represent that you have authority to bind that business to these Terms.
Norr AI provides AI-powered automation services to small and local businesses, including but not limited to:
The specific scope of services, pricing, and deliverables for each client engagement are defined in a separate service agreement or statement of work. In the event of conflict between these Terms and a signed service agreement, the service agreement controls.
As a client of Norr AI, you agree to:
You are responsible for the content of communications sent through workflows we build on your behalf, and for ensuring that your use of those workflows complies with applicable law.
If your service engagement includes SMS messaging workflows, the following additional terms apply:
Consent requirement: You must obtain explicit written consent from any individual before their phone number is submitted to an SMS workflow. Consent must be documented and available upon request. Norr AI is not responsible for SMS messages sent to individuals who have not provided consent.
Opt-out compliance: All SMS workflows operated by Norr AI include automatic opt-out handling. Individuals who reply STOP will be removed from future messages. You agree not to override or circumvent this mechanism.
Carrier compliance: SMS messaging is subject to carrier rules and A2P 10DLC registration requirements. Norr AI will register workflows on your behalf where required. You agree to provide accurate campaign information for registration purposes. Delays or message failures resulting from carrier filtering are outside Norr AI's control.
Message and data rates may apply to end users receiving messages through your workflows. You are responsible for disclosing this to your customers at the point of consent capture.
Payment terms are defined in your individual service agreement. General terms:
Third-party service costs (Twilio usage, SendGrid overages, API costs) are either passed through at cost or included in your retainer as specified in your agreement. Significant usage spikes outside normal operating parameters may result in additional charges with advance notice.
Norr AI retains ownership of workflow architecture, templates, code, and tooling developed as part of our service delivery. Upon full payment of applicable fees, you receive a non-exclusive license to use the workflows and tools we build for you for your own business operations.
You retain ownership of your business data, customer data, and any content you provide. You grant Norr AI a limited license to access and process that data solely for the purpose of delivering the services described in your agreement.
To the maximum extent permitted by applicable law, Norr AI's total liability for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you in the three months preceding the claim.
Norr AI is not liable for:
Our services are provided "as is." We do not warrant that workflows will be error-free, uninterrupted, or free from technical issues. We will make commercially reasonable efforts to resolve issues promptly.
Both parties agree to keep confidential any non-public information shared in connection with the service engagement, including business processes, client lists, and technical implementation details. This obligation survives termination of the engagement.
Norr AI will not disclose your customer data or business information to third parties except as required to operate the services described in your agreement or as required by law.
Either party may terminate a service engagement with 30 days written notice. Upon termination:
Norr AI may terminate services immediately for material breach of these Terms, including non-payment, use of services for illegal purposes, or violation of SMS consent requirements.
These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Rice County, Minnesota, or through binding arbitration as mutually agreed.
We may update these Terms from time to time. We will notify active clients of material changes via email at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms or your service agreement should be directed to: